Terms and Conditions

Last Updated: 1 Feb 2026

1. Introduction and Acceptance

Welcome to Apano.in ("Website", "Platform", "Portal"), owned and operated by Apano Aviation Private Limited ("Apano", "Company", "we", "us", "our"), a company incorporated under the laws of India with its registered office at The Gyan Cafe (Back Office), Devnagar Cross Road, Gota, Ahmedabad, Gujarat - 382481.

These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the Apano.in website, mobile applications, and all related services (collectively, the "Services").

By accessing, browsing, or using this Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.

Your continued use of the Platform following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Definitions

For the purposes of these Terms:

• "User" or "You" refers to any individual who accesses or uses the Platform, including students, aviation aspirants, and visitors.
• "Institute" or "Institution" refers to aviation training schools, colleges, flying clubs, and other educational organisations listed on the Platform.
• "Partner Institute" refers to Institutes that have entered into a commercial relationship with Apano.
• "Services" includes the discovery platform, institute listings, consultation services, information provision, and all other features offered through the Platform.
• "Content" means all text, images, graphics, logos, data, information, and other materials available on or through the Platform.
• "User Content" means any content, including reviews, comments, and feedback, submitted by Users to the Platform.
• "Apano Wings Club" or "Membership" refers to our paid lifetime membership programme for students and aviation professionals.
• "Personal Information" means any information that can be used to identify an individual, including but not limited to name, email address, phone number, and educational qualifications.
• "Third-Party Partners" includes Partner Institutes, financing companies, insurance providers, accommodation services, and other organisations with whom we may share User information.

3. Eligibility

3.1 Age Requirement

You must be at least 16 years of age to access or use this Platform. By using the Platform, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into this Agreement.

3.2 Parental Consent

If you are between 16 and 18 years of age, you represent that you have obtained consent from your parent or legal guardian to use this Platform and agree to these Terms.

3.3 Users Below Minimum Age

The Platform is not designed for or directed at individuals below 16 years of age. We do not knowingly collect Personal Information from anyone under 16. If we become aware that a User is under 16, we will take steps to delete their information and terminate their account.

3.4 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4. Account Registration

4.1 Account Creation

To access certain features of the Platform, you may be required to create a User account. When creating an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorised access to your account
• Accept sole responsibility for all activities that occur under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. Apano shall not be liable for any loss or damage arising from your failure to protect your account information.

4.3 One Account Policy

Each User is permitted to maintain only one account. Creating multiple accounts may result in termination of all associated accounts.

4.4 Account Verification

We reserve the right to verify User accounts through phone, email, or other means. Failure to complete verification when requested may result in restricted access or account suspension.

5. Platform Services

5.1 Nature of Services

Apano.in is a discovery and information platform that connects aviation aspirants with DGCA-approved training institutes and aviation education providers across India. Our Services include:

• Institute discovery and search functionality
• Information on courses, eligibility, fees, and admission processes
• Free consultation and guidance services
• Career guidance for aviation professionals
• Educational content and resources
• Lead generation and inquiry management

5.2 Aggregator Platform

Apano operates as an aggregator and information platform, not as an educational institution or training provider. We do not:

• Provide aviation training or education directly
• Guarantee admission to any Institute
• Accept applications or registrations on behalf of any Institute
• Make admission decisions for any Institute
• Issue any certificates, licences, or qualifications

5.3 Consultation Services

When you submit an inquiry or apply for consultation through the Platform, you are requesting assistance from the Apano team in exploring available study options. Our consultation services are provided free of charge.

5.4 No Guarantee

We do not guarantee:

• Admission to any Institute
• Availability of seats or courses
• Accuracy of fee structures (which may change)
• Employment or career outcomes
• Specific results from using our Services

6. Apano Wings Club Membership

6.1 Programme Overview

The Apano Wings Club is our premium membership programme designed to provide enhanced support to students and aviation professionals throughout their career journey.

6.2 Membership Benefits

Membership benefits may include:

• Assistance with licence registration processes
• Support with various aviation-related form filling
• Career guidance and counselling
• Priority consultation services
• Access to exclusive resources and content
• Other benefits as published on the Platform

6.3 Membership Fee and Duration

• Membership requires a one-time payment as published on the Platform at the time of purchase
• Membership is for the lifetime of the organisation, meaning it remains valid as long as Apano Aviation Private Limited continues to operate and offer the programme
• Membership fees are payable in Indian Rupees (INR) only
• Payments are processed through Razorpay and/or PhonePe payment gateways

6.4 Add-On Services

Certain services may be available as paid add-ons to the base membership. Pricing and availability of add-on services will be published on the Platform.

6.5 Non-Transferability

Membership is personal and non-transferable. It cannot be assigned, sold, gifted, or transferred to any other individual under any circumstances.

6.6 Refund Policy

• Members may request a refund within 15 (fifteen) days of purchase if not satisfied with the services
• Refund requests must be submitted in writing to [email protected] with the reason for dissatisfaction
• Refunds will be processed to the original payment method within 7-14 business days
• After 15 days from purchase, membership fees are non-refundable
• Refunds are not available if the member has utilised any significant membership benefits

6.7 Modification of Benefits

Apano reserves the right to modify, add, or remove membership benefits at any time. Significant changes will be communicated to members via email or through the Platform.

6.8 Programme Discontinuation

In the event that Apano discontinues the Apano Wings Club programme or ceases operations:

• Membership shall automatically terminate
• No refunds shall be provided for any unused portion of the membership
• Members will be notified in advance where reasonably possible

6.9 Membership Termination

Apano reserves the right to terminate membership without refund in cases of:

• Violation of these Terms
• Fraudulent activity
• Abuse of membership benefits
• Misrepresentation of information

7. Institute Listings and Disclaimers

7.1 Data Sources

Information about Institutes displayed on the Platform is sourced from:

• Publicly available information on Institute websites
• Google Business listings and Maps data
• Other publicly available online sources
• Information provided directly by Institutes

7.2 Accuracy Disclaimer

While we strive to provide accurate and up-to-date information, Apano does not guarantee the accuracy, completeness, or currency of any Institute information, including but not limited to:

• Course details and curriculum
• Fee structures and payment terms
• Admission requirements and eligibility criteria
• Faculty information
• Infrastructure and facilities
• Placement statistics
• Accreditation and approval status

Users are strongly advised to verify all information directly with the respective Institute before making any decisions.

7.3 Institute Verification

Institutes may request to:

• Verify their listing by contacting us with supporting documentation
• Update their information to ensure accuracy
• Remove their listing by submitting a written request

Institute-related requests should be directed to our Partner with Apano page or [email protected].

7.4 Institute-Provided Content

Information provided directly by Institutes on their respective pages is the sole responsibility of the Institute. Apano is not responsible for:

• Accuracy of Institute-provided information
• Claims made by Institutes
• Outcomes promised by Institutes
• Quality of services delivered by Institutes

7.5 Trademark and Copyright Notice

All Institute names, logos, trademarks, and branding displayed on the Platform are the intellectual property of their respective owners. Apano does not claim ownership of any third-party trademarks and displays them solely for identification and informational purposes. No infringement is intended.

7.6 No Endorsement

Listing of an Institute on the Platform does not constitute an endorsement, recommendation, or guarantee of quality by Apano. Users should conduct their own due diligence before engaging with any Institute.

8. User Reviews and Content

8.1 Review Eligibility

Only verified Users may submit reviews and ratings of Institutes. Verification may be based on:

• Account verification status
• Confirmed inquiry or interaction with the Institute
• Other criteria as determined by Apano

8.2 Content Moderation

All User reviews and content are subject to pre-moderation before publication. Apano reserves the right to:

• Approve, edit, or reject any User Content
• Remove previously published content that violates these Terms
• Request additional information or verification

8.3 Content Guidelines

When submitting reviews or content, you agree that your content will:

• Be truthful, accurate, and based on genuine experience
• Not contain defamatory, abusive, obscene, or offensive language
• Not infringe on any third-party intellectual property rights
• Not contain personal attacks on individuals
• Not include spam, advertisements, or promotional content
• Not contain false or misleading information
• Comply with all applicable laws

8.4 Licence Grant

By submitting any User Content to the Platform, you grant Apano a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format and through any channels.

8.5 Ownership of User Content

You retain ownership of your User Content but are solely responsible for it. Apano does not endorse any User Content and expressly disclaims any liability arising from User Content.

8.6 Removal of Content

Apano may remove User Content at its sole discretion, including content that:

• Violates these Terms or applicable laws
• Is subject to a valid legal complaint
• Is reported and found to be inappropriate
• Is determined to be fake, fraudulent, or misleading

9. Intellectual Property

9.1 Apano's Intellectual Property

The Platform and its original content, features, and functionality are owned by Apano Aviation Private Limited and are protected by international copyright, trademark, and other intellectual property laws. This includes:

• The Apano name, logo, and branding
• Website design, layout, and user interface
• Proprietary content, articles, and guides
• Software, code, and technical infrastructure
• Databases and data compilations

9.2 Third-Party Trademarks

All third-party trademarks, service marks, logos, and trade names appearing on the Platform are the property of their respective owners. Their use on this Platform does not imply any affiliation with or endorsement by Apano.

9.3 Image Usage and Attribution

Images used on the Platform are sourced from:

• Original content created by or for Apano
• Royalty-free sources licensed for commercial use
• Freepik under Apano Aviation's valid licence agreement
• Third-party sources with appropriate permissions or under fair use

All images remain the copyright of their respective owners. If you believe any image infringes your copyright, please contact us at [email protected] with details.

9.4 Restrictions

You may not:

• Copy, modify, or distribute any Platform content without permission
• Use Apano's trademarks or branding without written consent
• Reverse engineer, decompile, or disassemble any Platform software
• Scrape, crawl, or harvest data from the Platform
• Use the Platform content for commercial purposes without authorisation

10. Data Collection and Consent

10.1 Information We Collect

By using the Platform, you consent to our collection of:

Personal Information:

• Name, email address, phone number
• Educational qualifications and background
• Age, date of birth, and gender
• Location and address details
• Course and Institute preferences
• Career interests and goals

Non-Personal Information:

• Browser type and device information
• IP address and approximate location
• Pages visited and time spent
• Search queries and interactions
• Referral sources

10.2 Purpose of Data Collection

We collect and use your information to:

• Provide and improve our Services
• Match you with relevant Institutes and courses
• Send information about courses, admissions, and opportunities
• Provide personalised recommendations
• Process membership purchases and requests
• Respond to inquiries and provide support
• Send marketing and promotional communications
• Conduct analytics and research
• Comply with legal obligations

10.3 Communication Consent

By registering on the Platform or submitting your information, you expressly consent to receive communications from Apano and our Partners through:

• Email — newsletters, updates, promotional offers, and administrative communications
• SMS/Text Messages — alerts, reminders, and promotional messages
• Phone Calls — consultation calls, follow-ups, and promotional calls
• WhatsApp — messages, updates, and notifications
• Push Notifications — app notifications (if applicable)

10.4 DND/DNC Override

By providing your contact information and agreeing to these Terms, you expressly consent to being contacted by Apano and our Partners, irrespective of your registration under:

• Do Not Disturb (DND) registry
• Do Not Call (DNC) registry
• National Customer Preference Register (NCPR)

This consent is valid for 365 days from your last interaction with the Platform and may be renewed upon subsequent interactions.

10.5 Opt-Out

You may opt out of promotional communications at any time by:

• Clicking the "unsubscribe" link in emails
• Replying "STOP" to SMS messages
• Contacting us at [email protected]
• Adjusting your account preferences

Note: Opting out of promotional communications does not affect transactional or administrative communications related to your account or purchases.

11. Third-Party Data Sharing

11.1 Sharing with Partners

By using the Platform and submitting your information, you expressly consent to the sharing of your Personal Information with our Third-Party Partners, including but not limited to:

• Aviation Training Institutes — for admission inquiries and follow-ups
• Educational Loan and Financing Companies — for financing options
• Insurance Providers — for student and aviation insurance products
• Accommodation Services — for hostel and housing arrangements
• Career Services Providers — for placement and job opportunities
• Other Educational Service Providers — for related services

11.2 Partner Communications

You acknowledge and agree that:

• Our Partners may contact you directly using the information provided
• Apano is not responsible for communications from Partners
• Partner communications are governed by their respective privacy policies
• You may need to opt out separately with each Partner

11.3 Data Processing Partners

We may share your information with service providers who assist us in:

• Payment processing (Razorpay, PhonePe)
• Email marketing and communications
• Analytics and data analysis
• Customer support services
• Cloud storage and hosting

11.4 Legal Disclosure

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms and policies

11.5 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, User information may be transferred as part of the transaction. Users will be notified of any such transfer and any choices they may have regarding their information.

12. Cookie Policy

12.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognise your device and remember certain information about your visit.

12.2 Cookies We Use

We use cookies and similar technologies for:

Essential Cookies:

• Session management and authentication
• Security and fraud prevention
• Basic site functionality

Analytics Cookies:

• PostHog — We use PostHog for website analytics to understand how Users interact with our Platform
• Page visit tracking and navigation patterns
• Feature usage analysis
• Performance monitoring

Preference Cookies:

• Language and regional preferences
• Display settings
• User preferences

Marketing Cookies:

• Advertising and retargeting
• Conversion tracking
• Campaign measurement

12.3 Third-Party Cookies

Our Platform may contain cookies from third-party services including:

• Analytics providers (PostHog)
• Payment processors
• Social media platforms
• Advertising networks

12.4 Managing Cookies

You can control cookies through your browser settings. Options typically include:

• Accepting all cookies
• Rejecting all cookies
• Accepting only certain types of cookies
• Being notified when cookies are set

Please note that disabling certain cookies may affect the functionality of the Platform.

12.5 Tracking Technologies

In addition to cookies, we may use:

• Web beacons and pixels
• Local storage
• Session storage
• Device fingerprinting (for fraud prevention)

13. Artificial Intelligence Disclosure

13.1 AI-Generated Content

Apano utilises artificial intelligence technologies in its operations. Content on the Platform that may be generated or assisted by AI includes:

• Articles and educational content
• Portions of written articles and guides
• Institute descriptions and summaries
• Metadata and SEO content
• Recommendations and suggestions

13.2 Human Oversight

While AI may assist in content creation, all published content is reviewed and approved by our team. We strive to ensure accuracy, but AI-generated content may occasionally contain errors or inaccuracies.

13.3 Data Processing for AI

By using the Platform, you acknowledge that your interaction data (such as search queries, preferences, and usage patterns) may be processed to:

• Improve our AI systems and algorithms
• Enhance content recommendations
• Develop new features and services
• Conduct research and analysis

Personal identifying information is anonymised or aggregated before use in AI training where appropriate.

13.4 No AI Decision-Making

Automated AI systems are not used for decisions that significantly affect Users, such as account termination or membership denial. Such decisions involve human review.

13.5 Limitations

AI-generated content is provided for informational purposes only. Users should verify important information from authoritative sources and not rely solely on AI-generated content for critical decisions.

14. International Users and GDPR Compliance

14.1 International Access

The Platform is accessible to Users outside India. If you access the Platform from outside India, you do so at your own risk and are responsible for compliance with local laws.

14.2 Data Transfer

Your Personal Information may be transferred to and processed in India, where our servers are located. By using the Platform, you consent to this transfer.

14.3 Rights for EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You may request a copy of the Personal Information we hold about you.

Right to Rectification: You may request correction of inaccurate or incomplete Personal Information.

Right to Erasure (Right to be Forgotten): You may request deletion of your Personal Information, subject to legal retention requirements.

Right to Restriction: You may request that we restrict processing of your Personal Information in certain circumstances.

Right to Data Portability: You may request to receive your Personal Information in a structured, commonly used, machine-readable format.

Right to Object: You may object to processing of your Personal Information for direct marketing or based on legitimate interests.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

14.4 Exercising Your Rights

To exercise any of these rights, please contact our Grievance Officer:

Shweta Chauhan
Email: [email protected]
Phone: +91 9998350330

We will respond to your request within 30 days. We may request verification of your identity before processing your request.

14.5 Legal Basis for Processing

For EU/EEA Users, we process Personal Information based on:

• Consent — where you have given explicit consent
• Contract — where processing is necessary for our Services
• Legitimate Interests — for business operations, security, and improvement of Services
• Legal Obligations — where required by applicable law

15. Sponsored Content and Advertising Disclosure

15.1 Featured Listings

Certain Institute listings on the Platform may be marked as "Featured". Featured listings are paid placements and may receive:

• Enhanced visibility in search results
• Prominent placement on category pages
• Additional display features

15.2 Advertising Transparency

All sponsored or paid content will be clearly identified as such through labels such as "Featured", "Sponsored", or "Ad".

15.3 Affiliate Relationships

Apano may have affiliate relationships with certain Institutes or service providers. We may earn commissions or fees when Users inquire about or enrol with Partner Institutes.

15.4 Editorial Independence

Paid placements do not influence our editorial content, reviews moderation, or organic search rankings. Institute information is presented objectively regardless of commercial relationships.

15.5 Advertising Opportunities

Institutes and organisations interested in advertising opportunities may visit our Advertise with Apano page for more information.

16. User Conduct and Prohibited Activities

16.1 Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform:

• In any way that violates applicable laws or regulations
• To harm, abuse, harass, or threaten others
• To impersonate any person or entity
• To interfere with the proper functioning of the Platform

16.2 Prohibited Activities

The following activities are strictly prohibited:

Fraud and Misrepresentation:

• Providing false or misleading information
• Creating fake accounts or profiles
• Submitting fraudulent reviews or ratings
• Impersonating other Users or Institutes

Technical Abuse:

• Attempting to gain unauthorised access to the Platform
• Introducing viruses, malware, or harmful code
• Overloading or disrupting the Platform's infrastructure
• Scraping, crawling, or harvesting data without permission
• Circumventing security measures

Content Violations:

• Posting illegal, harmful, or offensive content
• Infringing intellectual property rights
• Spamming or posting unsolicited advertisements
• Sharing another person's Personal Information without consent

Commercial Misuse:

• Using the Platform for competing commercial purposes
• Reselling or redistributing Platform content
• Using Platform data for unauthorised marketing

16.3 Reporting Violations

If you become aware of any violation of these Terms, please report it through our Grievance and Complaints page or contact us at [email protected].

17. Limitation of Liability

17.1 Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the fullest extent permitted by law, Apano disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties regarding accuracy, reliability, or completeness of content
• Warranties that the Platform will be uninterrupted, secure, or error-free

17.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APANO AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use the Platform
• Damages arising from any third-party content or conduct
• Damages arising from your interactions with Institutes or Partners
• Any decisions made based on information from the Platform

17.3 Cap on Liability

In no event shall Apano's total liability to you exceed the greater of:

• The amount paid by you to Apano in the twelve (12) months preceding the claim, or
• One Thousand Indian Rupees (INR 1,000)

17.4 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

17.5 Third-Party Services

Apano is not responsible for:

• Actions, omissions, or quality of services provided by Institutes
• Content or practices of third-party websites linked from the Platform
• Products or services offered by our Partners
• Any transactions between you and third parties

18. Indemnification

18.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Apano Aviation Private Limited, its directors, officers, employees, agents, affiliates, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your User Content
• Your infringement of any third-party rights
• Any dispute between you and any Institute or third party
• Any false or misleading information provided by you

18.2 Cooperation

You agree to cooperate fully with Apano in the defence of any claim. Apano reserves the right to assume exclusive defence and control of any matter subject to indemnification by you.

19. Dispute Resolution

19.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Platform, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days.

19.2 Mandatory Arbitration

If the dispute cannot be resolved informally, you and Apano agree to submit the dispute to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

Arbitration Terms:

• The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties
• If parties cannot agree on an arbitrator within 15 days, the arbitrator shall be appointed as per the Act
• The seat of arbitration shall be Gandhinagar, Gujarat, India
• The language of arbitration shall be English
• The arbitrator's decision shall be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction

19.3 Exceptions to Arbitration

Notwithstanding the above, either party may:

• Seek injunctive or equitable relief in a court of competent jurisdiction
• Pursue claims in small claims court if eligible

19.4 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as a class action or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

19.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

19.6 Jurisdiction

Subject to the arbitration provisions above, the courts of Gujarat, India shall have exclusive jurisdiction over any disputes arising from these Terms.

20. Account Termination

20.1 Termination by You

You may terminate your account at any time by:

• Contacting us at [email protected]
• Using the account deletion feature (if available)

Upon termination, your access to the Platform will cease, but certain provisions of these Terms will survive.

20.2 Termination by Apano

Apano reserves the right to suspend or terminate your account, without prior notice, for reasons including but not limited to:

• Fraud: Any fraudulent activity or misrepresentation
• Abuse: Harassment, abuse, or threatening behaviour towards other Users, Institutes, or Apano staff
• Terms Violation: Violation of these Terms or any applicable policies
• Illegal Activity: Engagement in any illegal or prohibited activities
• Inactivity: Extended periods of account inactivity (typically 3+ years)
• Platform Integrity: Actions that harm the Platform or its Users

20.3 Effects of Termination

Upon termination:

• Your right to use the Platform immediately ceases
• Your account and associated data may be deleted (subject to data retention requirements)
• Any unused membership benefits are forfeited without refund
• Provisions relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive

20.4 Appeals

If you believe your account was terminated in error, you may submit an appeal to [email protected] within 30 days of termination.

21. Data Retention

21.1 Retention Period

We retain your Personal Information for a period of 3 (three) years from your last interaction with the Platform, unless:

• A longer retention period is required by law
• You request earlier deletion (subject to legal requirements)
• The data is needed for ongoing services or disputes

21.2 Post-Retention

After the retention period, your Personal Information will be:

• Deleted from our active databases, or
• Anonymised for statistical and analytical purposes

21.3 Backup Systems

Deleted data may persist in backup systems for a limited period as part of our disaster recovery procedures, after which it will be permanently deleted.

21.4 Exceptions

Certain data may be retained beyond the standard period for:

• Legal compliance and regulatory requirements
• Dispute resolution and legal proceedings
• Fraud prevention and security purposes
• Anonymised analytics and research

22. Modifications to Terms

22.1 Right to Modify

Apano reserves the right to modify, amend, or update these Terms at any time at its sole discretion. Changes may be made to:

• Reflect changes in our Services
• Address legal or regulatory requirements
• Improve clarity or user experience
• Respond to user feedback

22.2 Notice of Changes

We will notify Users of material changes through:

• A prominent notice on the Platform
• Email notification (for registered Users)
• Updated "Last Modified" date on this page

22.3 Acceptance of Changes

Your continued use of the Platform after any changes constitutes acceptance of the revised Terms. If you do not agree with the changes, you must discontinue use of the Platform.

22.4 Review Responsibility

You are responsible for periodically reviewing these Terms for updates. We recommend bookmarking this page and checking it regularly.

23. Grievance Redressal

23.1 Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are:

Name: Shweta Chauhan
Designation: Grievance Officer
Email: [email protected]
Phone: +91 9998350330
Address: C 202, Sahyog Greens, Kudasan, Gandhinagar, Gujarat - 382421

23.2 Filing a Grievance

Grievances and complaints may be submitted through:

• Our Grievance and Complaints page
• Email to [email protected]
• Written letter to our registered address

23.3 Grievance Process

Upon receiving a grievance:

1. We will acknowledge receipt within 24 hours
2. We will investigate and provide an initial response within 15 days
3. Final resolution will be provided within 30 days of receipt
4. Complex matters may require additional time, and you will be notified accordingly

23.4 Information Required

When submitting a grievance, please provide:

• Your full name and contact information
• Account details (if applicable)
• Detailed description of the issue
• Supporting documents or evidence
• Desired resolution

24. General Provisions

24.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Apano regarding the use of the Platform and supersede all prior agreements and understandings.

24.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

24.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Apano's failure to enforce any right or provision shall not constitute a waiver.

24.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Apano may assign its rights and obligations without restriction.

24.5 Force Majeure

Apano shall not be liable for any failure or delay in performing obligations due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or technical failures.

24.6 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of the Terms.

24.7 Language

These Terms are drafted in English. In case of any translation, the English version shall prevail in case of conflict.

24.8 Relationship

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Apano.

25. Contact Information

For questions, concerns, or feedback regarding these Terms or the Platform, please contact us:

Apano Aviation Private Limited

Registered Office:
The Gyan Cafe (Backoffice),
Devnagar Crossroad, Gota,
Gujarat - 382421, India

Email: [email protected]
Phone: +91 9998350330

Useful Links:

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• Grievance and Complaints
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Acknowledgement

By accessing or using the Apano.in Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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